Success Story - Mercy | Qventus, Inc.

Success Story - Mercy

Transformed operational efficiency in 15 EDs across the system

  • 10% reduction in discharge LOS
  • 47% reduction in LBTC
  • >$3.5M savings from unnecessary lab utilization
  • 4% reduction in admitted LOS

About Mercy

  • 5th largest health system in the US
  • 738,000 ED visits (FY18)
  • IBM Watson Health Top 15 Health System four years in a row

Mercy ED Case Study Video

Mercy ED Case Study Video

Mercy needed to drive performance in EDs across the system.

With a new EMR in place, Mercy’s frontline teams were drowning in data. Teams spent too much time fire-fighting and not getting ahead of operational bottlenecks. ED leaders knew that better coordination across the house was required to improve patient flow.

To achieve that, Mercy’s ED leaders needed a platform to strengthen the reliability of processes and adapt in the moment. And they needed to reduce the cognitive burden of frontline teams.

That’s why they partnered with Qventus.

With Qventus, Mercy ED teams now anticipate and get ahead of crowding.

To mitigate crowding in Mercy EDs, Qventus machine learning (ML) predicts crowding events at least 2 hours before they occur. Previously, teams relied on rules-based “Code Grey” crowding plans after crowding occured.

Now, when Qventus ML predicts crowding, teams across the hospital automatically receive a nudge to activate resources. Frontline ED nurses and providers no longer feel like they are working alone.

Our EHR and Qventus are a good marriage. The EHR helps us document patient care, and Qventus helps us drive change. They make a great partnership.
Jennifer Bramlett, RN-BSN, MBA-HC
Manager Emergency Services, Mercy Hospital Oklahoma City

Qventus helps predict admits and resolve discharge barriers ahead of time.

Mercy knew that a significant amount of occupied capacity in EDs was due to delays in moving patients who were clinically ready for discharge or admit. To free up this capacity, Qventus automatically nudges teams when patients are dispositioned as well as anticipates and resolves potential discharge barriers ahead of time.

Mercy minimizes unnecessary lab utilization and saves millions.

ED and hospital leaders across Mercy knew there was a significant opportunity to reduce variation in ordering patterns by providers. But there was zero appetite for draconian alerts in the EMR that would prevent providers from placing orders. Mercy wanted to use positive motivators to drive behavior change.

To drive that behavior change, Qventus sends automated insights to providers to facilitate coaching for excess utilization and identify outdated order sets. Instead of relying on data that was months old (or more), leaders can now have discussions in a far more timely manner.

Mercy has saved over $3.5M simply as a result of reducing unnecessary orders.

We feel like we are so far ahead now. Every ED and hospital leader now has a standard way to approach our metrics.
Jeff Reames, MD, FACP
VP of Emergency Services