CUSTOMER SUCCESS STORY

Allina Health Optimizes EHR Functionality with Qventus

A team of healthcare professionals gather around a workstation in a facility representing Allina Health
Regional IDN
Minnesota & Wisconsin
Epic EHR
12 facilities
THE CHALLENGE

Familiar issues were holding back Allina’s surgical growth

Allina Health’s block times were not being utilized anywhere near full capacity. Newer surgeons without a block were struggling to find available time. And outdated, inefficient scheduling processes caused frustration among clinicians and scheduling staff.
By addressing these challenges, Allina was not only able to increase overall surgical volume, but also maximize utilization of robotic assets, improve staff satisfaction, and capitalize on new market opportunities.
Two healthcare professionals in scrubs consult with each other in a facility representing Allina Health
Surgeons performing a procedure at an OR representing the surgical facilities at Allina Health
QVENTUS DEPLOYMENT

We helped streamline surgical processes across their operations

The Qventus Perioperative Solution automates every step of the scheduling process, eliminating manual steps that cause scheduling bottlenecks and mismatches, and helping Allina boost efficiency, enhance case volumes, and alleviate staff workload.
The AI-powered software combines pattern recognition and predictive capabilities with principles of behavioral science to address all of Allina’s most serious scheduling problems.
“Not only has Qventus given us stronger surgical services growth, it has provided us with an innovative tool for our OR teams and surgical clinics.”
Bill Evans
VP, Surgical Services & Orthopedics
RESULTS

Qventus impact

additional cases per OR, per month
3.5
of block time released early per month
100 + hrs
increase in robot utilization
36 %
of time requests filled in under 60 mins
79 %
SOLUTIONS

What we deployed for Allina Health

A close-up view of a surgeon in a headlamp who represents the surgical services team at M Health Fairview

Qventus Perioperative Solution

Simplifying surgical scheduling: Qventus’ digital booking interface, TimeFinder, enables schedulers to easily find open time slots. The software determines the best-fit slots for any given case—factoring in things like day of week, time, the type of room and any special equipment needed, duration of procedure, and more—and offers a list of available slots that most closely fit the criteria. The clinic scheduler can book the time and submit the case request information with just a few clicks.

Improving block time utilization: Machine learning algorithms learn from a surgeon’s historical practice patterns and use that data to predict, up to a month in advance, time within each surgeon’s block that is unlikely to be used. When the system identifies a slot with a significantly high probability of going unused, it sends an automated “nudge” to the surgeon’s scheduler, requesting a release of the slot. To incentivize the release, the nudge includes a calculation of how much the release will improve the surgeon’s block utilization rate.

Proactively filling unused slots: Under a manual process, unused slots are often filled with the first available procedure, rather than the most appropriate one. The Qventus Perioperative Solution’s Available Time Outreach functionality analyzes the characteristics of available slots, matches them with surgeons’ predicted needs, then offers the best-fit slots via email to the surgeon who’s most likely to use it and who also represents the highest value to Banner Health. The scheduler can accept or decline with a few clicks. If they decline, the system automatically moves to the next most likely candidate.

SOLUTIONS

What we deployed for Allina Health

Inpatient Solution

Simplifying surgical scheduling: Qventus’ digital booking interface, TimeFinder, enables schedulers to easily find open time slots. The software determines the best-fit slots for any given case—factoring in things like day of week, time, the type of room and any special equipment needed, duration of procedure, and more—and offers a list of available slots that most closely fit the criteria. The clinic scheduler can book the time and submit the case request information with just a few clicks.

Improving block time utilization: Machine learning algorithms learn from a surgeon’s historical practice patterns and use that data to predict, up to a month in advance, time within each surgeon’s block that is unlikely to be used. When the system identifies a slot with a significantly high probability of going unused, it sends an automated “nudge” to the surgeon’s scheduler, requesting a release of the slot. To incentivize the release, the nudge includes a calculation of how much the release will improve the surgeon’s block utilization rate.

Proactively filling unused slots: Under a manual process, unused slots are often filled with the first available procedure, rather than the most appropriate one. The Qventus Perioperative Solution’s Available Time Outreach functionality analyzes the characteristics of available slots, matches them with surgeons’ predicted needs, then offers the best-fit slots via email to the surgeon who’s most likely to use it and who also represents the highest value to Banner Health. The scheduler can accept or decline with a few clicks. If they decline, the system automatically moves to the next most likely candidate.

A close-up view of a surgeon in a headlamp who represents the surgical services team at M Health Fairview

Future Solution

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Two healthcare professionals check in on a hospitalized patient in a facility representing M Health Fairview

Future Solution

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Two healthcare professionals check in on a hospitalized patient in a facility representing M Health Fairview

Future Solution

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Ut blandit pulvinar volutpat. Cras egestas sem turpis, non accumsan justo cursus viverra. Proin ipsum arcu, dignissim a enim eu, tristique eleifend orci. Etiam commodo dignissim nisi, sed finibus metus auctor in. Nulla venenatis porttitor risus non pretium. In rhoncus tempor mauris. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus.

Two healthcare professionals check in on a hospitalized patient in a facility representing M Health Fairview
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