Discover how Saint Luke’s automates their care operations to increase throughput, grow surgical case volumes, and reduce staff burden.
We had maximized our EHR and needed new capabilities to become a more digital health system. Qventus enables us to take our operations to the next level. Deborah Gash, SVP & Chief Digital Officer
As a regional destination for care, Saint Luke’s needed to improve operational efficiency in order to accommodate increasing demand for services. With fewer available resources due to staffing challenges, the system needed to optimize existing staff while simultaneously reducing their workload.
But despite maximizing their EHR implementation, Saint Luke’s teams still relied on highly manual tools and processes. To take their operations to the next level, they needed new enterprise automation capabilities, so they turned to Qventus as a strategic partner to transform their care operations.
We’ve been able to do more surgical cases in fewer ORs — because Qventus allows us to be more efficient and optimize our space and resources. Jane Peck, COO & VP of Service Lines, Saint Luke’s Hospital Kansas City
By partnering with Qventus, Saint Luke’s digitally transformed their care operations in order to better align resources to expedite care delivery. These capabilities also catalyzed cultural change for the system around digital innovation.
On top of the Qventus real-time automation platform that integrates with their EHR, Saint Luke’s deployed solutions for perioperative, inpatient, and command center settings. This complete system provides a scalable foundation for future automation opportunities.
increase in OR block release lead time
added to ORs
excess day reduction with early discharge planning
effective bed capacity created
To accommodate pent up demand for OR time, Saint Luke’s is using the Qventus predictive capabilities to improve utilization and increase perioperative access and growth.
Machine learning predicts unused blocks weeks in advance and proactively offers available OR time to surgeons and schedulers. As a result, Qventus is helping Saint Luke’s serve more patients, with fewer open OR rooms and fewer available staff, allowing them to exceed budgeted surgical case volumes.
Qventus has helped Saint Luke’s frontline teams shift discharge planning upstream, while patient-level intelligence reduces frontline workload to establish and update discharge plans.
The Qventus intelligence auto-populates and suggests EDDs, dispositions, and barriers early in the stay and helps care teams keep them up to date. This makes it easier for teams to make sure the discharge plan is accurate and up to date. Key information is then written back to the EHR, which reduces documentation burden, as well as duplication of communication.
To maximize throughput and reduce the burden on the Saint Luke’s staff, the Qventus Command Center Solution automates routine decisions and enables them to optimize workflows. The Qventus machine learning analyzes, predicts and provides advanced visibility into an incoming demand. And when the solution detects potential bottlenecks, it nudges key stakeholders to proactively collaborate to get ahead of them.
By creating situational awareness across the enterprise and proactively managing bottlenecks and surges before they occur, Saint Luke’s can see real time situational awareness at the facility, system and individual unit level.
