Artificial intelligence improves clinical and operational workflows
San Jose, CA (Aug 1, 2018)— Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in clinical communication and workflow solutions, announced it is partnering with Qventus, an AI-based software technology company that helps health systems run more efficiently. Interoperability between Vocera and Qventus technologies enables immediate action and collaboration on the frontlines of hospitals across the country. Together, the two companies empower care teams with real-time situational awareness to quickly mobilize the right people and resources, thereby improving workflow, patient safety, and provider satisfaction.
Using data from clinical and operational systems, Qventus can evaluate patient volumes, wait times, availability of clinicians, changes in surgery times, and other operational information to predict delays with patient admissions, treatments, and care transitions. If a potential bottleneck in the workflow is detected, Qventus sends an alert, or “nudge,” via the Vocera platform that prescribes course corrections to specific care team members depending on the situation. The Vocera Platform combines this information with rich context about patients and care team members, and intelligently routes actionable nudges to the people who need them most on their hands-free Vocera Badge, smartphone app, workstation, or other device of choice.
“Operational complexity in hospitals and health systems is only increasing, which is why excellence depends on connecting and empowering teams to proactively anticipate issues and course correct before they occur,” said Mudit Garg, founder and CEO of Qventus. “Together with Vocera, we’re arming frontline staff with the critical actions that matter most.”
Decision science and machine learning enable Qventus to assess historical and real-time data to predict patient flow and safety risks. When a risk is identified, a nudge is automatically sent with contextual recommendations to the most appropriate care team member.
“Our partnership with Qventus has been critically important in helping us achieve positive patient outcomes through the development of new technologies, such as the fall alert program,” said MedStar Montgomery Medical Center President Thomas J. Senker. “Additionally, MedStar utilizes Vocera technology to enhance daily communication between clinical staff and patients. Through this collaboration, we are bringing together artificial intelligence and communication technology to enhance the overall patient experience.”
MedStar has seen a significant reduction in patient falls and falls with injuries after integrating the Qventus and Vocera solutions. In June 2018, the hospital reported a 13.5% reduction in cumulative fall rates. The successful falls prevention program inspired the MedStar team to expand the integration to a patient experience initiative focused on evaluating and improving nurse call response times.
There is great potential at MedStar and at other hospitals willing to accelerate change and transform clinical and operational workflows. Both the Qventus and Vocera solutions have helped hospitals decrease the rates at which patients leave without being seen in the emergency department. They have also helped increase on-time surgical procedures and elevate patient satisfaction scores, all of which impact financial performance.
“It is an exciting time in healthcare with endless opportunities for artificial intelligence and machine learning,” said Brent Lang, president and CEO of Vocera. “The most advanced technology solutions are coming together at the right time to help hospital and health system leaders redesign the future of healthcare to deliver safer, more affordable care to patients.”
Qventus’ mission is to simplify how healthcare operates so it just works — for everyone. The company offers an AI-based software platform that helps hospital teams make better operational decisions in real-time, with positive impacts on financial performance and patient experience. Qventus addresses operational challenges across the hospital including emergency departments, perioperative areas, patient safety, inpatient, outpatient and pharmacy. Located in Silicon Valley, Qventus is honored to be working with leading public, academic and community hospitals across the United States. Qventus was named among Fast Company’s Most Innovative Companies for 2018. The company has also been recognized as a leader and innovator in operational excellence, with the 2016 Fierce Innovations Award in Healthcare and Healthcare Informatics 2017 Innovator Award. For more information about Qventus, please visit www.qventus.com
The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients while enabling hospitals to enhance quality of care and operational efficiency. In 2000, when the company was founded, we began to forever change the way care teams communicate. Today, Vocera continues to offer the leading platform for clinical communication and workflow. More than 1,700 facilities worldwide, including nearly 1,500 hospitals and healthcare facilities, have selected our solutions for team members to text securely using smartphones or make calls with our hands-free, wearable Vocera Badge. Interoperability between Vocera and more than 140 clinical and operational systems helps reduce alarm fatigue, speed up staff response times, and improve patient care, safety and experience. In addition to healthcare, Vocera is at home in luxury hotels, aged care facilities, nuclear facilities, libraries, retail stores and more. Vocera makes a difference in any industry where workers are on the move and need to connect instantly with team members and access resources or information quickly. In 2017, Vocera made the list of Forbes 100 Most Trustworthy Companies in America. Learn more at www.vocera.com, and follow @VoceraComm on Twitter.